Privacy Policy

Last Updated: January 27, 2026

CargoMedic Driver ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Data Collection Principle: We do not collect, use, or share personal data except as described in this Privacy Policy.

1. Who Can Use This App

CargoMedic Driver is an enterprise application for authorized employees only.

• Access is restricted to employees of companies using the CargoMedic logistics system
• Accounts are created by your employer's administrator
• There is no public registration or sign-up process
• Without a company-issued account, the app cannot be used
• Account credentials are provided by your employer upon hiring or assignment

1.1 Company-Owned Devices Only

This application is intended to be used exclusively on company-owned mobile devices:

• The app should be installed only on mobile devices provided by your employer
• Your employer manages and configures these devices for business use
• Installing the app on personal devices is not recommended and may violate company policy
• Your employer may remotely manage, monitor, or wipe company devices for security purposes

If you download the app without an authorized account, you will not be able to access any features or functionality.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our app:

• Account Information: Name, email address, phone number, and password (created by your employer)
• Profile Information: Driver license details, vehicle information, company affiliation
• Employment Information: Role, company assignment, employment status

2.2 Location Data

We collect and process your device's location information to:

• Track delivery routes and progress
• Provide navigation assistance
• Verify delivery locations
• Optimize route planning

Note: Location tracking occurs only while you are actively using the app or during an active delivery assignment. We do not collect location data continuously in the background without user interaction.

2.3 Photos and Camera Access

We access your device's camera to:

• Capture delivery photos as proof of delivery
• Scan pallet barcodes and QR codes
• Document delivery conditions
• Capture delivery signatures

2.4 Communication Data

• In-app messages between drivers and dispatchers
• Delivery notes and comments
• Push notification preferences

2.5 Usage Data

• App interaction data (features used, time spent)
• Device information (model, OS version, app instance identifiers, crash diagnostics identifiers used only for security, analytics, and stability purposes)
• Connection information (IP address, network type)
• Error logs and crash reports

3. How We Use Your Information

All information is collected and used exclusively for legitimate business operations. We do not use your data for marketing, advertising, or any non-business purposes.

We use the collected information for the following business purposes:

3.1 Service Delivery

• Manage and assign delivery loads
• Track delivery progress and completion
• Facilitate communication between drivers and dispatchers
• Provide real-time navigation and route optimization

3.2 Service Improvement

• Analyze app usage to improve features and functionality
• Identify and fix technical issues
• Develop new features based on user needs

3.3 Communication

• Send delivery assignments and updates
• Provide important service announcements
• Respond to your support requests
• Send push notifications about delivery status

3.4 Compliance and Security

• Verify driver credentials and authorization
• Maintain audit trails for delivery records
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Data Sharing and Disclosure

Data Sharing is Limited to Business Operations Only: Your data is shared only as necessary to fulfill legitimate business functions related to delivery operations and employment.

4.1 Within Your Organization

Your information is shared with:

• Dispatchers and administrators within your company
• Other drivers as necessary for load coordination
• Payroll staff for payment processing

4.2 Third Parties

We do NOT sell your personal information to third parties. We may share information with:

• Service Providers: Cloud hosting (secure servers), analytics services (for app improvement)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets

4.3 What We DON'T Share

• Your personal information is never sold to any third parties
• Location data is never shared with advertisers or marketing companies
• Communication content is never disclosed to parties outside your organization
• Data is never used for advertising, marketing, or profiling purposes
• We do not create marketing profiles or sell insights about you

5. Company Device Management

Because this app is used on company-owned devices, please be aware:

• Device Ownership: The mobile device is owned and managed by your employer
• Device Monitoring: Your employer may monitor device usage, including app activity, for security and compliance purposes
• Remote Management: Your employer can remotely configure, update, lock, or wipe the device
• No Privacy Expectation: You should have no expectation of privacy when using company-owned devices for work purposes
• Business Use Only: Company devices should be used only for work-related activities

Note: This Privacy Policy governs how CargoMedic processes your data. Your employer's device management policies are separate and governed by your employment agreement.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between the app and servers uses HTTPS/SSL encryption
• Secure Storage: Data is stored in secure, encrypted databases
• Access Control: Strict role-based access controls limit who can view your data
• Authentication: Secure password requirements and session management
• Regular Audits: Periodic security assessments and updates

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax and accounting records)
• Resolve disputes and enforce agreements

Typical retention periods:

• Active account data: Duration of employment + 1 year
• Delivery records: 7 years (for tax/legal compliance)
• Communication logs: 2 years
• Location history: 90 days (unless part of delivery record)

8. Your Rights

You have the following rights regarding your personal information:

8.1 Access and Portability

• Request a copy of your personal data
• Export your delivery history and records

8.2 Correction

• Update your profile information within the app
• Request correction of inaccurate data

8.3 Deletion

• Request deletion of your account and personal data
• Note: Some data may be retained for legal compliance

8.4 Withdrawal of Consent

• Disable location services (may limit app functionality)
• Opt-out of push notifications
• Revoke camera/photo access

8.5 Objection

• Object to processing of your data for specific purposes
• Lodge a complaint with data protection authorities

To exercise these rights, contact us using the information below.

9. Data Storage and Tracking

The CargoMedic Driver app uses minimal tracking, only for essential business operations:

• Session tokens / secure local storage: To maintain your login state securely
• Analytics: To understand app usage patterns for improvement (anonymized, business purposes only)
• Crash reporting: To identify and fix technical issues

We do NOT use: Advertising cookies, marketing pixels, or third-party tracking for non-business purposes.

You can manage tracking preferences in your device settings.

10. Children's Privacy

The CargoMedic Driver app is intended for professional drivers aged 18 and older employed by companies using our system. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and stored on servers located in different countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the app
• Sending an in-app notification
• Updating the "Last Updated" date at the top

Your continued use of the app after changes indicates acceptance of the updated policy.

13. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Contract Performance: To provide delivery services
• Legitimate Interests: To improve our services and ensure security
• Legal Obligations: To comply with tax and employment laws
• Consent: For location tracking and camera access (which you can withdraw)

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